Safety Protection Solutions for Small farm and Home Yard
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Find Your Solution√ Electric fence solution For small farm
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Home / Electric Fence Energizer After-Sales Service | HPS FENCE
AFTER-SALES SERVICE CENTER
Reliable After-Sales Support for Every HPS FENCE Energizer
Fast Response · Clear Solutions · Full Traceability
From installation guidance and troubleshooting to spare parts, replacement and warranty support, HPS FENCE provides a structured after-sales system designed to keep your electric fence products running — and your business moving.
24-Month Warranty
≤4H First Response
SN Traceable
2% Free Spares
Service Commitment
Our After-Sales Service Commitment
For distributors, wholesalers and brand partners, reliable after-sales service is part of the product. HPS FENCE provides clear warranty terms, defined response times and a traceable service process.
24 MONTHS
WarrantyFree from shipment date for defects caused by materials, workmanship or production.
≤4H
First ResponseInitial customer response within 4 working hours.
≤24H
Initial SolutionInitial solution within 24 hours after complete information is received.
≤72H
Case ResolutionTarget case closure within 72 hours, excluding shipping time.
2%
Complimentary SparesOrders of 50+ energizers receive 2% complimentary spare units.
SN
Full TraceabilityUnique serial number linked to production batch and factory-test records.
Warranty Note: Warranty covers defects caused by materials, workmanship and production. Improper wiring, ungrounded lightning damage and out-of-spec use are excluded.
How It Works
A Clear Process. No Guesswork. No Endless Waiting.
Every after-sales case follows a defined workflow so customers and partners always know what happens next.
1
Contact HPS FENCE
Reach your dedicated sales representative and tell us what happened.
2
Submit Basic Info
Provide product SN, order details, fault description, photos and video.
3
Remote Diagnosis
We check power supply, wiring, grounding, fence condition and energizer status.
4
Technical Assessment
If remote troubleshooting cannot solve it, the case escalates to our technical team.
5
Resolution
The right fix: remote guidance, spare parts, replacement or return for inspection.
6
Follow-Up & Traceability
Recorded against the product SN, batch and version for future service and improvement.
Case closed on average within 72 hours (shipping time excluded). One structured channel for every energizer, every market.
Be Prepared
Help Us Diagnose Your Problem Faster
Please prepare the following information before contacting our after-sales team. The more complete the information, the faster and more accurate the diagnosis.
Start with a clear product nameplate photo
Find the SN on the back or side of your energizer and take a clear photo — it lets our team trace your unit immediately.
Photos & video speed up every step. The more complete the information, the faster and more accurate the diagnosis.
1
Model & SN Number
Clear nameplate photo with the SN.
2
Purchase Date & Order No.
Confirms history and warranty status.
3
Problem Description
When it started and how often it occurs.
4
Fault Video
10–30s of wiring, power-on and output.
5
Wiring Photo
Energizer, grounding and fence terminals.
6
Power Voltage
Battery, solar or adapter reading.
7
Fence & Application
Country, climate, length and animal type.
8
End-User Contact
Direct line speeds up diagnosis.
Quick Fix
Troubleshoot Before You Wait
Many electric fence problems are related to power supply, grounding or fence wiring and can often be solved remotely within minutes.
Start with the fence grounding and power — most problems are solved there before you wait for support.
| Problem | Check First | Recommended Action |
|---|---|---|
| Energizer Won't Turn On | Power supplyBattery / adapter | Check battery voltage and adapter output. Reconnect loose or oxidized power connections. |
| Fence Voltage Too Low | GroundingVegetationShort | Improve grounding and inspect the fence line for grass, metal contact or leakage. |
| No Output Voltage | Fence line shortBreak | Disconnect the fence line and test the energizer output directly at the terminal. |
| Abnormal Clicking / Noise | OverloadFence too long | Reduce load, clear vegetation and confirm the fence length is within rated capacity. |
Every Energizer Has Its Own Identity
Every HPS FENCE energizer is assigned a unique Serial Number (SN), allowing our team to trace the product back to its production records and service history.
SN→Production Batch→Product Version→Factory Test→After-Sales Record
Unique SN
Every energizer can be individually identified.
Batch Traceability
Quickly locate production batch and manufacturing records.
Factory Test Records
Production batch and factory-test video records are archived for 3 years.
Faster Diagnosis
Provide the SN when requesting support so our team can trace the relevant record faster.
2% Complimentary Spares for Faster Local Support
For orders of 50+ energizers, HPS FENCE provides 2% complimentary spare units to help distributors handle local after-sales cases faster.
Spare usage is tracked through a dedicated customer spare account, and complimentary spares are valid for 12 months.
Solve local after-sales issues without waiting for international shipping.
100Energizers Ordered
+2Free Spares
LocalReplacement
FasterCustomer Recovery
Resolution Options
The Right Solution for Every Case
Depending on the diagnosis, HPS FENCE provides the appropriate resolution path for every after-sales case.
Remote Technical Support
For installation, wiring, grounding and basic troubleshooting issues.
Spare Parts Support
Replacement components and installation guidance when individual parts can solve the issue.
Product Replacement
Free replacement for confirmed product defects covered by warranty.
Return & Inspection
For cases requiring further technical diagnosis or physical inspection.
Prevention First
Prevent Problems Before They Happen
Proper installation, grounding and wiring are critical to electric fence performance. HPS FENCE provides practical resources to help partners and end users install and operate the system correctly from the start.
Important: Poor grounding is one of the most common causes of weak electric fence performance. Correct grounding and wiring can prevent many unnecessary after-sales cases.
Installation Guide
Correct location, weather protection and basic setup.
Wiring Guide
Fence, earth, battery, solar and AC connection guidance.
Grounding Guide
Grounding is critical to fence voltage and system performance.
Troubleshooting Guide
Step-by-step checks for common field problems.
Built for Distributors. Backed by HPS FENCE.
You sell locally. We support you globally.
When you sell HPS FENCE products, you are not handling after-sales alone. Our support system is designed to help distributors and resellers respond faster, reduce customer complaints and protect long-term business relationships.
Technical Team Support
Escalation support for cases that cannot be solved remotely.
2% Spare Unit Program
Faster local replacement for qualifying distributor orders.
Multilingual Support
Installation and troubleshooting materials for international markets.
Training Resources
Guides and customer-training content to reduce repeated usage problems.
Need Help with Your HPS FENCE Energizer?
Send us your product SN and problem details. Our team will help you identify the cause and find the right solution.
First response target: within 4 working hours
HPS FENCE · Hangzhou Opus Agricultural Machinery Co., Ltd. · www.hpsfence.com
Safety Protection Solutions for Small farm and Home Yard
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